Discover Our Comprehensive Terms & Conditions
Navigate with Confidence: Understand Our Policies
Explore the guidelines that ensure a seamless experience with Visionography Media. Our terms are designed to protect your interests and clarify our commitments.
Property Readiness
- The Client is expected to have the property “camera ready” prior to the beginning of the arrival window. This includes all cleaning and furniture staging.
- We ask that you have your clients review our Getting Ready checklist
- If the VisionographyMedia photographer arrives at the appointment and the home is not ready, the property will be shot “As Is”.
- We value your feedback and input for choosing the best angles to photograph the property. If you would like to give input, please meet the photographer at the beginning of the appointment or add notes in the “comments” section of the order.
- Absent your input, our photographer will use his/her best judgment and experience to decide which angles will best highlight the property.
Order Details & Accuracy
- The Client is expected to have accurately entered or communicated all pertinent information at the time the order is placed. We reserve the right to update incorrect information and adjust the pricing of the order to accurately reflect the order (ex. The client enters that the property is 1,200 square feet but it is 2,400 square feet).
- Our pricing reflects the cost for a single dwelling in a residential household. For commercial or multi-unit properties, please contact our office for a personalized quote.
Reschedule|Cancellation Policy
- Confirmed appointments canceled or rescheduled within 24 hours before the appointment start time are subject to a $50 cancellation fee.
- Appointments that cannot be completed due to weather issues (ex. Our photographer is unable to fly the drone due to rain/wind, or too heavy of rain to capture exteriors), will be rescheduled after contacting the Realtor and the $50 cancellation fee will be waived.
Service Area Coverage
We service communities along the Wasatch Front from our office in Saratoga Springs.
Hosting
VisionographyMedia will guarantee media hosting for one-year from appointment date. Once the hosting time expires, the user is responsible for permanent media storage.
Delivery Times
Next Business Day Following Appointment (Before 5 p.m.)
- HDR Photography
- Cinematic Walkthrough Video
- Vertical Video
- Aerial/Drone Packages
- 2D Floor Plans
- 2D Photo-linked Floor Plan
- Agent on Camera video
- Social Media Package
Second Business Day Following Appointment (Before 5 p.m.)
- Luxury Editing
- Twilight Edits
- Virtual Staging (If desired photos to be virtually staged are chosen the same day photos are delivered).
- Zillow Virtual Tours
- Urban Immersive 360 Tours (homes up to 5,000 sq.ft.)
- 3D Floor Plans
Variable
Delivery time for custom 3D Vista Virtual Tours will vary depending upon the size and complexity of the project. The tour is developed with you in a consultative manner to meet your specific requirements.
Rights and Usage
 Grant of Rights
You hereby grant to VisionographyMedia, and its affiliates, contractors, commercial partners, licensees, successors and assigns a non-exclusive, perpetual, fully transferable, sublicensable worldwide right and license, to create, reproduce, display, transmit, and distribute the Work through all media now known or hereinafter developed. The “Work” is defined as photo(s), video(s), and/or 3D content; floor plans, graphics, audio, animation, constituent files, and other visual content of the property produced under these terms including any derivative works created therefrom. All rights not expressly granted here are reserved to Visionography Media, including copyright and ownership rights in the Work.
VisionographyMedia reserves the right to use the Work for the company’s portfolio, samples, self-promotions, entry in contests or exhibitions, editorial use, or for display within or on the outside of VisionographyMedia premises. VisionographyMedia further reserves the right to assign, transfer, license, distribute, or syndicate the Work and all rights in the Work to its commercial partners. Except as explicitly set forth in Section 5 herein, You have no ownership rights in the work and no right to sell or license the Work to any third party or copy, modify, reproduce, or create derivatives of the Work without the prior written consent of VisionographyMedia.
Usage Rights
In exchange for the Grant of Rights set forth herein, VisionographyMedia grants to You the right to use the images created from the Work and provided to you by VisionographyMedia for purposes of marketing and promoting the Property, promoting Your real estate business and/or the listing(s), Your brokerage(s), and/or Your business(es) (“Your License”). Your License is non-exclusive, non-transferable, covers all territories and media, and is for an unlimited time on websites owned by You. You may authorize third-party websites such as, but not limited to, Multiple Listing Service (MLS) or real estate listing portal websites to display said content solely for the purpose of advertising the subject listing, for as long as said listing is actively listed for sale by that listing agent. Your authorization to third-party websites will automatically expire once said listing is no longer available for sale or any relevant listing agreement between the Property owner and the listing agent has ended, whichever comes first.
Releases, Licenses, & Authorizations
By contracting with VisionographyMedia to produce the Work, You warrant and represent that You are authorized to enter into this Agreement with regard to the Property and You certify that You have obtained all appropriate and necessary releases, permissions, waivers, licenses and/or authorizations (hereinafter “Clearances”) for the Grant of Rights and Usage Rights set forth in these Terms and Conditions, including but not limited Clearances from the owner of the Property and any other owners of intellectual property rights contained in, on, or around the Property and captured as part of the Work, including the underlying architectural work. You further warrant and represent that the Property owner and any occupants of the Property have waived any expectation of privacy rights in relation to the images captured and distributed in accordance with the grant of rights hereunder. You agree to indemnify and hold harmless VisionographyMedia against all claims, costs, and expenses, including attorney’s fees, due to uses of the Work for which You did not obtain the appropriate Clearance including uses that exceeded the Clearances actually obtained by You.
Indemnification/Hold Harmless
In addition to the terms and conditions contained herein, You shall also indemnify and hold Visionography, LLC, its officers, members, employees, contractors, licensees, sublicensees, agents, successors and assigns harmless from and against any and all liability, claims, injuries, damages, loss, expense, (including court costs and reasonable attorneys’ fees) resulting from the performance of this Agreement, or any distribution or use of the Work created hereunder resulting from Your breach of any warranties, representations or certifications hereunder, or resulting from Your negligent or intentional acts or omissions and/or those of Your officers, agents, independent contractors, employees, family members, invitees, licensors, the Property owner, and/or guests.